No Surrender Adventure Park

I had my son birthday party here, and would definitely not recommend!! There was so much miscommunication from their end . Thought I was going to enjoy my son’s party with him instead my head was all over the place from confusion when booking I was told different from the package I booked . I was so upset trying the best to keep my composure somehow still kept it professional. We spent so much money for this just for everything to be a disaster. I was told the room fits 20 people , when it clearly doesn’t the room was smaller than an average room, on top of that you don’t even get the room the whole booking time which I was not told , it doesn’t make sense to book a party room only to not have it your whole booking time , so I had to pay extra to have the room when my guests arrived ! It was pretty busy and the tables were almost all used up. So I have no choice but to make my guests comfortable and paid the extra fee to have the room at the time the party started, which I don’t know what loss they get out of it by giving my room at my booking time . Another of many things that went wrong was I paid for a certain amount of kids, and 1 kid that I had PAID FOR, did not received a game card that was included with the package, and when I had bought it to their attention that the kid did not receive the game card they were still coming up with so much excuses not to give me the game card like oh "maybe the kid lost it” or oh maybe "you guys drop it or miscounted it " and I explained the kid came a little later after the game cards were passed out , they still tried coming out with some type of excuse and tried telling me about deals to pay for a game card , by then I was just so over the staff and just said forget it after dealing with everything! I paid for 14 kids and only received 13 game cards and still wanted me to pay, I even had to fix the bill with them because they were trying to overcharge me over 1k it was so ridiculous, NEVER AGAIN will I be coming back .