EKGolf

I was here for a fitting on PXG clubs and it was great. I played in a charity golf event towards the end of summer, September to be exact, of 2023. There was a silent auction where I spent a couple hundred dollars on 2 TPI assessments. I honestly did not look at the certificates at all, relying on my previous experience at EKG. I put the two envelopes up on my fridge. Here is where I failed. I forgot about them and found them this week. I stopped in to EKG 02/08/25. I looked in the envelopes for the first time and saw that the certificates expired 12/23. That was three months after getting them. The gentleman behind the counter went to speak with the boss or owner to see if there was anything they could do. Promptly returned to tell me there was nothing they COULD do. I disagree. There is nothing they WOULD do. Simply honor the certificates or offer something in replacement, like some simulator time would have been acceptable. Why even put an expiration date on the certificates, especially 3 months. Well, there are other simulator places out there and they will get my business. Integrity means something to people. I had planned on using them to warm up for the 2024 season in the spring, but I did forget I had them. Who knows if they would have honored them then. In response to the reply email, I am adding the following, which I emailed to Jason in response: Jason, I have a few questions for you. First, was it you that originally made the decision when I was in the store to tell your employee to come and tell me that there was nothing you could do, or was that a manager? Second, why in the world would you put an expiration date on three months after the event? It appears to me that you only wanted to reach out after an honest negative review. I think that is supported by the not so subtle dig that the certificates were expired. A fact that I immediately stated to your employee and in my review. I really don't want you to do anything. I left an honest review. If a manager or you had even taken a moment to come speak to me, I would have accepted something of a compromise. I left the certificates there. I stand behind my review and will continue to share the story verbally with others. There are other simulator places in the metro, I will give my business to them.