Golden Nugget Lake Tahoe Hotel & Casino

If you don’t care about service and you’re only coming to sleep probably you won’t notice anything wrong. If you care about service do not stay here. Like staff has been nice and everything but the overall experience has been bad. Let’s start by saying that we were a group of 15 people and have 5 rooms under our name. Half of our group had to leave the hotel to get another one because the smoke smell is unbearable. They asked me to put my card in with no explanation of the $200 they were charging me. Is not a deposit. Is a hotel and parking fees? I didn’t even have a car? Whatever we had that solved. They supposedly waived the parking fee. Now let’s talk about the room: NO HOT WATER! We only had hot water at 6 am. NO AC! There’s no AC on the rooms because is cold outside. No exhaust fans in the bathroom. So you can imagine the smell and the air flow (if any). We stayed here 4 days and no one cleaned our room, changed sheets, gave us different towels, more coffee or cups or NOTHING. No one took our trash out so we have to sit with trash for all these days. When asked how we could have someone to take our trash out, they asked us to just put it on the hallway and someone would pick it up eventually. No wonder why it has this smell!!! The tub doesn’t drain completely so you have to shower with COLD water covering your feet. The tub is peeling completely because it hasn’t been resurfaced in years. Honestly I wouldn’t recommend it. Nice views of the lake tho