The Clubhouse

We hosted our annual holiday dinner at this venue, starting with light bites and bowling, followed by an à la carte dinner. Unfortunately, the experience left much to be desired. When we arrived at our table, there was no music, and the lighting was dim, creating a cold and uninviting atmosphere. It took 35-40 minutes to get overhead lights turned on after we brought it to the staff's attention. The floor manager's response to our concerns was dismissive, stating, "We had no idea that’s not what you wanted." I asked if something festive, like a holiday toast or small gesture, could help salvage the evening, but the response from the manager and owner was combative. Instead of addressing the situation discreetly, they engaged in a public discussion that felt unnecessary and embarrassing in front of our entire group. What could have been an easy fix turned into an unpleasant confrontation. A simple acknowledgment of the issue and an effort to turn the evening around would have sufficed. Instead, the focus seemed more on defending actions rather than addressing the customer’s experience. This experience was deeply disappointing, especially during a holiday celebration. While we’ve enjoyed this venue in the past, it’s clear that guest care and flexibility are no longer priorities here. I hope the team learns from this to prevent future mishaps, but I cannot recommend this venue for dining or events.