Cluggy's Amusement Center

We have been loyal patrons of Cluggy’s for many years, and it has always been one of our son’s favorite places. However, after our recent experience hosting a birthday party there, we will never book another event at this establishment again. What was supposed to be a fun and memorable celebration turned into an absolute disaster, thanks to the unprofessional, disorganized, and careless staff.From the moment we arrived, it was clear that there was no structure, no guidance, and no effort to assist guests. The staff seemed overwhelmed, yet instead of handling the situation professionally, they were rude, dismissive, and completely unhelpful. Not once did anyone check to see if we needed anything. When we did ask for assistance, we were met with eye rolls, attitude, and complete indifference. At one point, I approached an employee for help, and she had the audacity to tell me to “ask someone else” before walking away. The level of customer service was beyond unacceptable—it was outright disrespectful.From the moment we arrived, it was clear that there was no structure, no guidance, and no effort to assist guests. The staff seemed overwhelmed, yet instead of handling the situation professionally, they were rude, dismissive, and completely unhelpful. Not once did anyone check to see if we needed anything. When we did ask for assistance, we were met with eye rolls, attitude, and complete indifference. At one point, I approached an employee for help, and she had the audacity to tell me to “ask someone else” before walking away. The level of customer service was beyond unacceptable—it was outright disrespectful.Hosting a birthday party here was nothing short of a nightmare. We had to wait in ridiculously long lines just to ask for basic necessities like napkins and utensils to cut the cake—things that should have been provided without question. The disorganization was so severe that it felt like we were inconveniencing the staff simply by expecting the bare minimum.To make matters worse, the place was filthy. The front eating area was covered in spills and trash, clearly neglected by staff. At one point, a child in our party accidentally spilled a drink, and not only did no one come to help, but we weren’t even given supplies to clean it up ourselves. The lack of cleanliness was disgusting and created hazards for everyone walking through the area.And let’s talk about the arcade machines—several were either broken or failing to dispense tickets, and when we brought it to the staff’s attention, they acted bothered by the request, as if doing their job was too much to ask. The overall attitude of the employees was one of complete disinterest, as if they couldn’t care less whether guests were having a good experience or not.Cluggy’s used to be a great place for families, but this experience proved otherwise. The lack of professionalism, poor customer service, disgusting conditions, and overall neglect have made it crystal clear that they have no interest in maintaining the quality that once made this place enjoyable. While we might return for a casual visit, we will never host another party or special event here again. Management needs to take a serious look at their staff, their organization, and their standards—because right now, they’re failing miserably.