Smoke Hole Caverns

When we checked into our room at the motel it was very nicely decorated and clean! We appreciated that! What we did not appreciate was that the motel had no air conditioning (only heat) and no microwave. WiFi did not work also! The motel did not have an ice machine but there was a community ice cooler for everyone to use. The community cooler consisted of two half melted bags of ice! After the gift shop closed at 5pm we were the only couple on the entire property. The parking lot was completely empty except for our car. This was concerning because what if an emergency happened on the property and there’s no one there to help us! For example what if our toilet started leaking or if our refrigerator broke or what if we had no water pressure. I’ve never been to a hotel or motel when no one‘s been on the property at all times. If you have an issue with your room there’s no one to address the problem until the gift shop opens the next day. The power went out at midnight on our first night! The motel had no power but the gift shop next door did! It seem to us that Smoke Hole Caverns and Resorts cares more about their gift shop then about the guest at their motel. Why doesn’t the motel have a back up generator to keep their guests comfortable? If we wanted to stay out in the cabin in the middle of the woods we would’ve done that! Since we had no cell service and not wanting to call 911 we contacted the local hospital who gave us the number for the county to advise them of the power outage. Two hours later motel power was restored. Not satisfied with our experience at the motel, we decided to leave a day early. We were told we were going to be charged for the day anyway. That was our experience at Smoke Hole Caverns and Resorts!